Shipping policy

Shipping Policy 

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  

How do I track the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@ivanaebodywear.ca with your name and order number, and we will take a look for you! 

Can I return sale items?

Sale items are final sale. For email exclusive promotions, items are eligible for exchange for store credit, but are ineligible for refund. We know that buying things online that are final sale can be difficult! We'd be thrilled to answer any questions you have over live chat, DM and emails to help you find the perfect fit.

How long do I have to make a return?

Exchange: 30 days from shipment arrival

Refund: 14 days from shipment arrival

How do I make a return?

Exchange: Please email us at hello@ivanaebodywear.ca for support.

Refund: It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

What condition does my return need to be in?

Your package must include all original packaging materials. We do not accept returns that have any body lotion, deodorant or any markings of any kind. If the tags, liner or any part of the suit has been tampered with or damaged, or you are returning a non returnable item, we reserve the right to decline your return and you will incur a $40.00 return shipping cost.